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Privacy policy

PRIVACY POLICY

Last updated: 13 October 2026

1. DATA CONTROLLER

The controller of personal data processed in connection with the online store available at mdlabels.shop is:

MD LABELS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA
ul. Chocimska 2
62-800 Kalisz
Poland
VAT ID: PL6182154260
E-mail: sklep@mdlabels.pl

In this Privacy Policy, “MD Labels”, “we”, “us” and “our” refer to the data controller identified above.

This Privacy Policy explains how we collect, use, store and disclose personal data when you use our Store, place an order, contact us or otherwise interact with us.

2. PERSONAL DATA WE PROCESS

Depending on how you use the Store, we may process the following categories of personal data:

  • name and surname,
  • company name,
  • billing and delivery address,
  • e-mail address,
  • telephone number,
  • VAT identification number and other company details,
  • information concerning orders, purchases, returns and complaints,
  • payment and transaction information,
  • account information, where a customer account is used,
  • correspondence and information submitted when contacting us,
  • IP address, browser, device and technical information,
  • information concerning the use of the Store,
  • cookie identifiers and similar online identifiers,
  • marketing preferences and consent information.

We generally receive personal data directly from you, including when you place an order, create an account, contact us or use the Store.

We may also receive certain information automatically through the Store or from service providers involved in processing payments, orders, deliveries and operation of the Store.

3. PURPOSES AND LEGAL BASES FOR PROCESSING

We process personal data for the following purposes:

Processing and fulfilling orders

We process your personal data to accept and fulfil orders, receive payments, arrange delivery, issue sales documents, process returns and communicate with you regarding your order.

The legal basis is the performance of a contract or taking steps at your request before entering into a contract pursuant to Article 6(1)(b) GDPR.

Accounting, tax and legal obligations

We process information contained in invoices, accounting records and other documentation where required by tax, accounting or other applicable laws.

The legal basis is compliance with a legal obligation pursuant to Article 6(1)(c) GDPR.

Customer service and correspondence

We process personal data when you contact us with questions concerning Products, orders, deliveries, complaints or other matters.

Where communication relates to a contract or a potential order, processing is based on Article 6(1)(b) GDPR.

In other cases, processing may be based on our legitimate interest in communicating with Customers and responding to enquiries pursuant to Article 6(1)(f) GDPR.

Complaints, returns and claims

We process personal data in order to handle complaints, returns and warranty or conformity claims.

Processing may be necessary to perform a contract, comply with legal obligations or pursue our legitimate interest in establishing, exercising or defending legal claims.

Store security and fraud prevention

We may process technical, transaction and account information to maintain the security of the Store, prevent fraud, misuse and unauthorised access, and protect our rights and the rights of Customers.

The legal basis is our legitimate interest pursuant to Article 6(1)(f) GDPR.

Analytics

Where required by applicable law, analytics technologies that are not necessary for operation of the Store are used only after you provide consent through our cookie consent mechanism.

The legal basis for such processing is your consent pursuant to Article 6(1)(a) GDPR.

You may withdraw your consent at any time through the available cookie or privacy settings.

Marketing

We may use your contact details to send marketing communications where you have consented to receive them or where such communication is otherwise permitted by applicable law.

Where processing is based on consent, the legal basis is Article 6(1)(a) GDPR.

You may unsubscribe from marketing communications at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

4. PROVIDING PERSONAL DATA

Providing personal data required to place and fulfil an order is necessary to conclude and perform the sales contract.

If you do not provide the information required to process an order, we may be unable to accept or fulfil that order.

Providing personal data for marketing purposes is voluntary.

5. WHO MAY RECEIVE YOUR PERSONAL DATA

We may disclose personal data where necessary to entities that provide services supporting the operation of our Store and our business.

These may include:

  • Shopify and other e-commerce and hosting providers,
  • payment service providers,
  • banks and financial institutions,
  • courier and delivery companies,
  • order management, integration and ERP providers,
  • accounting, tax and invoicing service providers,
  • IT and technical support providers,
  • analytics and marketing service providers where appropriate consent has been obtained,
  • website localisation and translation service providers,
  • professional advisers such as accountants, tax advisers and legal advisers,
  • public authorities where disclosure is required by law.

Only the information necessary for the relevant service is disclosed.

Depending on the delivery method selected by the Customer, personal data necessary to deliver the order may be disclosed to carriers such as DHL, UPS, InPost or Orlen Paczka.

6. SHOPIFY

Our Store is operated using Shopify technology.

Shopify processes certain personal data in order to provide and secure its e-commerce services.

Depending on the particular Shopify service or functionality involved, Shopify may process personal data on our behalf or act as an independent controller for certain processing activities.

Further information concerning Shopify's processing of personal data is available in Shopify's own privacy documentation.

7. COOKIES AND SIMILAR TECHNOLOGIES

The Store uses cookies and similar technologies.

Some cookies are necessary for the Store to operate correctly, for example to maintain the shopping cart, checkout, security functions and language or market settings.

Other cookies may be used for analytics, personalisation or marketing.

Where consent is legally required, non-essential cookies are not used until you provide consent.

You can manage or withdraw your cookie preferences using the cookie consent settings available in the Store.

Further information may be provided in our Cookie Policy or cookie settings.

8. HOW LONG WE KEEP PERSONAL DATA

We retain personal data only for as long as necessary for the purposes for which it was collected and as required by applicable law.

In particular:

  • order and sales information is retained for the period necessary to perform the contract and handle potential claims,
  • accounting and tax documentation is retained for the period required by applicable accounting and tax laws,
  • information relating to complaints and returns is retained for the period necessary to handle the matter and potential related claims,
  • customer account information is retained for as long as the account remains active and afterwards where necessary to comply with legal obligations or protect legal claims,
  • correspondence is retained for as long as necessary to resolve the matter and, where appropriate, until relevant claims expire,
  • data processed for marketing based on consent is processed until consent is withdrawn or the purpose of processing ceases,
  • cookie and analytics information is retained according to the relevant cookie settings and the retention periods applied by the relevant service provider.

After the applicable retention period expires, personal data is deleted or anonymised unless further storage is required or permitted by law.

9. INTERNATIONAL DATA TRANSFERS

Some of our service providers, including technology providers used to operate the Store, may process personal data outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, we use or rely on safeguards required by applicable data protection law.

Depending on the recipient and destination country, these safeguards may include:

  • a European Commission adequacy decision,
  • Standard Contractual Clauses approved by the European Commission,
  • or another legally recognised transfer mechanism.

10. YOUR DATA PROTECTION RIGHTS

Subject to the conditions provided by applicable law, you have the right to:

  • obtain access to your personal data,
  • request correction of inaccurate or incomplete personal data,
  • request deletion of personal data,
  • request restriction of processing,
  • receive personal data in a structured, commonly used and machine-readable format where the right to data portability applies,
  • object to processing based on legitimate interests,
  • object at any time to processing of personal data for direct marketing,
  • withdraw consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

These are among the core rights provided by the GDPR. European Commission

To exercise your rights, contact us at:

sklep@mdlabels.pl

We may need to verify your identity before responding to a request.

11. RIGHT TO LODGE A COMPLAINT

If you believe that your personal data is being processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.

For MD Labels in Poland, the competent supervisory authority is the:

President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych – UODO).

UODO confirms that individuals may lodge a complaint with the President of UODO if they believe their personal data is being processed unlawfully. UODO

We encourage you to contact us first so that we have an opportunity to address your concerns.

12. AUTOMATED DECISION-MAKING

We do not make decisions concerning Customers that produce legal effects or similarly significantly affect them solely on the basis of automated processing, unless otherwise clearly communicated and permitted by applicable law.

Certain Store functions may use automated tools to personalise content, recommend Products, prevent fraud or support advertising.

Where such processing requires consent, it will be performed only after the required consent has been obtained.

13. CHILDREN'S DATA

The Store is not directed specifically at children.

We do not knowingly request personal data from children for marketing purposes.

If you believe that a child has provided us with personal data in circumstances where such processing is not permitted, please contact us at sklep@mdlabels.pl.

14. DATA SECURITY

We use appropriate technical and organisational measures intended to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can guarantee absolute security.

15. THIRD-PARTY WEBSITES

The Store may contain links to websites or services operated by third parties.

MD Labels is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing the privacy information provided by those services before providing personal data.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy where necessary, including to reflect changes in law, our business activities, Store functionality or the services we use.

The current version of the Privacy Policy will be published in the Store together with the date of the latest update.

17. CONTACT

For questions concerning this Privacy Policy or the processing of your personal data, or to exercise your data protection rights, contact:

MD LABELS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA
ul. Chocimska 2
62-800 Kalisz
Poland
VAT ID: PL6182154260
E-mail: sklep@mdlabels.pl


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