1. Introduction

1. The online store available at www.mdlabels.shop is run by MD Labels spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Kalisz (62-800) at ul. Chocimska 2, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, IX Commercial Division of the National Court Register, under the number KRS 0000636353, NIP 6182154260, REGON 365386235. You can contact us by phone +48 62 590 38 29 or by e-mail biuro@mdlabels.pl (hereinafter referred to as: "Service Provider/Seller").
2. These Regulations are addressed both to consumers using the Online Store and to entrepreneurs (except point 9 of the Regulations, which is addressed only to entrepreneurs).
3. The Service Provider makes these Regulations available on the Store's website and may make them available in the Account or attach them to e-mails containing declarations of acceptance of Customers' offers. Customers may at any time: access the Regulations, record them, obtain and reproduce them by printing or saving them on a data carrier.
4. The information provided on the Store's website does not constitute an offer of the Seller within the meaning of art. 66 of the Civil Code, and only an invitation to customers to submit offers to conclude a contract, in accordance with art. 71 of the Civil Code.
5. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider. Personal data is processed in the manner indicated in the Privacy Policy published on the Online Store website. Providing personal information is voluntary. Each person whose personal data is processed by the Service Provider has the right to inspect their content and the right to update and correct them.
6. Definitions:

• Order Form - an electronic service available in the Online Store in the form of a form for placing an Order.
• Customer - a natural person, legal person or an organizational unit that is not a legal person, whose specific provisions grant legal capacity, which has concluded or intends to conclude a Sales Agreement with the Seller.
• Consumer - a customer who is a natural person and concludes a contract for a purpose not directly related to his business or professional activity.
• Civil Code - the Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).
• Newsletter - an electronic service provided by the Service Provider consisting in automatic periodic sending by e-mail to the Service Recipients using it marketing information regarding the goods and services offered
• Product; Goods - a product or service offered for sale in the Online Store.
• Entrepreneur with Consumer rights - means a natural person concluding a Sales Agreement directly related to its business activity, when the content of the Sales Agreement shows that it does not have a professional nature for this Entrepreneur, resulting in particular from the subject of its business activity.
• Regulations - these regulations of the Online Store.
• Online store; Store - a platform through which the Seller, under the conditions set out in the Regulations, offers its Products for sale electronically available at the Internet address: mdlabels.shop.
• Seller; Service Provider - MD Labels spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Kalisz (62-800) at ul. Chocimska 2, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, IX Commercial Division of the National Court Register, under the number KRS 0000636353, NIP 6182154260, REGON 365386235. You can contact us by phone +48 62 590 38 29 or by e-mail biuro@mdlabels.pl.
• Sales Agreement - a Product sales agreement within the meaning of the Civil Code, concluded between the Seller and the Customer, concluded as part of the Online Store.
• Service - a service provided by the Seller to the Customer, on the basis of an agreement concluded between the parties via the Store. The conclusion of the contract takes place as part of an organized distance contracting system, without the simultaneous physical presence of the parties.
• Service Recipient - a natural person, legal person or an organizational unit that is not a legal person, whose specific provisions grant legal capacity, who uses or intends to use the Service offered by the Online Store.
• Act on consumer rights, Act - Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended)
• Order - Customer's declaration of will, aiming directly at the conclusion of the Sales Agreement, specifying in particular the type and number of Products.

7. Information on the conditions of personal data processing and about the cookies used can be found in the Store's Privacy Policy.

2. Terms of Providing Services by Electronic Means

1. Services are provided via the Store's website 24 hours a day, 7 days a week.
2. The following Electronic Services are available in the Online Store:

1. Order Form - The service is provided free of charge and once. The provision of the Service consists in enabling the Customer to place an Order through it. The service ends when the Customer submits an Order or resigns from placing an Order.
2. Newsletter - the use of the Newsletter takes place after providing on the main page of the Online Store in the "SUBSCRIBE TO OUR NEWSLETTER" section visible on the Online Store's website, the e-mail address to which subsequent issues of the Newsletter are to be sent, checking the mandatory field with consent and clicking "Register" field.
3. The Newsletter service is provided free of charge for an indefinite period. The condition for correctly ordering the Newsletter Service is providing the e-mail address of the Service Recipient. Providing this data is voluntary, but necessary in order to provide the Service and conclude a contract on it. Before sending the registration form, by ticking the appropriate box, the Customer may voluntarily declare that he agrees to be sent commercial and marketing information by the Seller. The Newsletter Service order form is sent to the Seller using the Store's functionality and through it. The contract for the provision of the Newsletter Service is concluded for an indefinite period at the moment of confirmation by the Seller of the Customer's subscription to the newsletter list. The Service Recipient has the option, at any time and without indicating the reason, to unsubscribe from the Newsletter through the Store's functionalities or unsubscribe using the deactivation link in the newsletter area, as well as sending a relevant request to the Service Provider, in particular via e-mail to the following address: : biuro@mdlabels.pl or in writing to the following address: ul. Chocimska 2, 62-800 Kalisz.

3. Contact form - a form available at www.mdlabels.shop that allows direct sending of electronic messages to the Service Provider, without the need to log in to e-mail. The Contact Form is used after providing the name and e-mail address to which the response is to be sent on the home page of the Online Store in the "CONTACT" section visible on the Online Store website, selecting the mandatory field with the first layer of the information clause and clicking the "send message" field . The Contact Form service is provided free of charge for an indefinite period.
4. Account - a service consisting in setting up, maintaining and deleting an account on the website www.mdlabels.shop.
1. The Contact Form Electronic Service is provided free of charge for an indefinite period.
2. The subject of this Account Maintenance Service is to provide access to the Account panel, enabling, among others, managing customer data and orders.
3. In order to set up an account in the online store, you must complete the following voluntary and free registration procedure - on the home page of the online store, in the upper left corner, click the pictogram transferring to the "Customer Login" subpage and then the "Register" message located under the form. On the "Create an account" subpage in the form, enter your name, surname, e-mail address and password, select the checkbox with the information "I declare that I know and accept the provisions of the Regulations and the Privacy Policy" and then click the "Register" button. The condition for the correct completion of the registration form is to complete all its mandatory and possibly optional fields, using real, complete and customer-related data or information. An e-mail confirming the registration in the online store is sent to the e-mail address of the Service Recipient along with an authentication link, which, when clicked, completes the registration process and allows you to edit the customer's profile in the "Account data" tab that appears. Completion of the registration process is confirmed by e-mail about account activation.
4. Using the Customer Account is possible after its creation and then logging in using the correct login (constituting an email address) and password.
5. Termination of the contract for the provision of the Customer Account Service may be made without giving any reason and at any time, using its functionality or by sending the Customer's statement in this regard to the Seller, e.g. by e-mail or letter.
5. Technical requirements necessary for cooperation with the ICT system used by the Service Provider: (1) computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) browser Internet: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0. and higher, Safari version 5.0 and higher; (4) recommended minimum screen resolution: 1024x768; (5) enabling the option of saving Cookies and Javascript in the web browser.
6. Using the Online Store may involve the Customer incurring the costs of fees for access to the Internet and data transmission, to the extent established by the contract with the telecommunications operator whose services the Customer uses.
7. The Service Recipient is obliged in particular not to provide content prohibited by law, to use the Online Store in a way that does not interfere with its proper functioning, not to take actions such as sending or posting unsolicited commercial information (spam) within the Online Store, to use the Online Store in in a manner consistent with the law and good practices.
8. Complaint procedure:
1. Complaints related to the provision of Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which is indicated in point 6 of the Regulations), the Service Recipient may submit, for example: - in writing to the following address: ul. Chocimska 2, 62-800 Kalisz; - in electronic form via e-mail to the following address: biuro@mdlabels.pl;
2. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the irregularity; (2) the Customer's requests; and (3) contact details of the complainant - this will facilitate and accelerate the consideration of the complaint by the Service Provider.
3. The Service Provider shall respond to the complaint immediately, not later than within 14 calendar days from the date of its submission.

3. Terms of Placing an Order

1. The Seller provides the Customers with the Service of Sale of Goods at a distance.
2. The subject of the Sales Agreement includes the Seller's obligation to transfer the ownership of the Goods to the Customer and release them, and the Customer's obligation to collect the Goods and pay the Seller the price of the Goods.
3. The Seller reserves the right to conduct promotional campaigns, consisting in particular in reducing the price of Goods or Services until a specific date or when the stock of Goods subject to the promotion is exhausted.
4. By concluding the Sales Agreement, the Seller undertakes to deliver Goods without defects to the Customer.
5. The Seller enables the conclusion of the Sales Agreement by placing an Online Order by the Customer, via the Online Store platform using the Order Form.
6. The prices of the Goods offered for sale in the Online Store are placed next to the given Good. All prices given on the Online Store website are expressed in Polish zlotys, include taxes, do not include shipping costs. About delivery costs and other costs (if any), and when the amount of these fees cannot be determined - about the obligation to pay them, the Customer is informed when placing the Order. The binding and final price is the price of the Goods given at the time of placing the order by the Customer.
7. The procedure for concluding a Sales Agreement in the Online Store using the Order Form
1. Orders for Goods can be placed via the Store's website 7 days a week and 24 hours a day.
2. To place an order using the tools available in the online store, in the "SHOP" tab, select the appropriate category from the drop-down list. After selecting the product, select the appropriate amount of the Product and then click the "ADD TO CART" button to continue shopping or click the "BUY NOW" button and go to order configuration.
3. The store also offers the option of printing a non-standard label on a roll according to the customer's specifications. To use the service, in the "SHOP" tab, select the "CUSTOM LABELS" category from the drop-down list. On the service configuration page, choose from the given options. The customer is obliged to upload a file with a maximum size of 500 MB. Allowed file extensions: .ai, .eps, .pdf. The price is calculated automatically depending on the selected options. After selecting from the given options, click the "ADD TO CART" button.
4. On the order configuration page for the selected product, provide your data by verifying with PayPal, logging in by Service Recipients who have an Account or by providing contact details in the form of an email address and telephone number, as well as providing the shipping address by indicating the country, name, surname , company (optional), street name and house number, and possibly apartment number, NIP number, postal code, city. Before sending the registration form, by ticking the appropriate box, the Customer may voluntarily declare that he agrees to be sent commercial and marketing information by the Seller. This consent may be withdrawn at any time. After providing all the required information, click the "Proceed to Shipping" button. After selecting the method of delivery of the Goods from the available options, click the "Proceed to payment" button
5. After providing contact details and shipping details, the Customer selects the method of delivery and payment. Once you have selected your delivery and payment options, click on the 'Order overview' button.
6. Before placing an Order, the Customer receives information about the total price for the Order, including taxes and other costs, in particular delivery and payment costs.
7. Placing an order is done by using the "Pay Now" button and is tantamount to submitting to the Seller by the Customer an offer to conclude a contract for the Sale of Goods included in the Order. By placing an order for labels, the Customer additionally confirms that they are aware of:
1. technology for making the ordered labels, including, among others, type of carrier, glue, printing and finishing used,
2. method of applying the ordered labels to a specific substrate,
3. the behavior of the ordered labels on the substrate in the conditions of their standard use. The customer also confirms that he has tested the labels made in the ordered technology in the application for which they are to be ultimately used, taking into account the substrate and chemical and physical factors affecting the labels, including thermal and mechanical, or voluntarily resigned from conducting such tests based on his knowledge specialist or previous experience.
8. Before sending the Order Form, the Customer should declare that he has read the Regulations and accepts its content, and that he has read his right to withdraw from the contract.
9. Confirmation of acceptance of the order by The seller is notified by sending an e-mail immediately. This message contains the conditions of the concluded Sales Agreement agreed by the parties. In addition, the message also contains other data entered by the Customer in the order form. If an error is detected in the order data, the Customer may notify the Seller of this fact by sending an e-mail indicating the correct data. The conclusion of the Sales Agreement takes place at the moment of confirmation of the acceptance of the Customer's order by the Seller.
10. The placed order may be changed by the Customer before its implementation by the Seller. The Seller confirms the execution of the order by e-mail sent to the Customer's e-mail address provided when placing the Order. Each change to the Order takes place after its agreement with the Seller via e-mail. In the event of a change in the order, the order completion date may be extended.
11. The Seller shall immediately inform the Customer about the impossibility of accepting the Order, in particular in cases such as:
1. failure to include in the completed form all the necessary data to complete the order;
2. unavailability of the Product;
3. lack of contact with the Customer to supplement and verify the data provided in the content of the placed Order.
4. the graphic files sent by the customer are incorrect or incorrectly uploaded (if a non-standard label on the roll is selected).
12. The Seller will provide the above-mentioned information by telephone or e-mail. The Seller may make a statement on rejecting the offer in its entirety or submit proposals for modifying the order in the form of rejecting the offer in the part impossible to implement, together with the conversion of the value of the Order or dividing the Goods into a deliverable part and a part to be delivered at a later date, without conversion value of the Order.
13. The reservation by the Seller of changes in the Customer's offer constitutes a new offer and requires its acceptance by the Customer. The Sales Agreement is concluded at the moment of submitting to the Seller a statement of acceptance of the changed offer by the Customer.
8. Consolidation, disclosure and confirmation to the Customer of the relevant provisions of the Product Sales Agreement takes place by sending the Customer to the provided e-mail address or on another durable medium the specification of the Order and the VAT invoice (also recorded in the IT system of the Seller's Online Store) as well as by making these Regulations available on the website online store.

4. Payments

1. The value of the payment is determined on the basis of the price list provided in the Online Store at the time of placing the Order.
2. The prices given in the Online Store are gross prices in Polish zlotys and include VAT, but do not include the costs of delivering the Goods and the selected payment method.
3. The costs of transaction and delivery of the Goods are borne by the Customer.
4. The total price of the Order includes the price for the ordered Goods, including taxes and other costs, such as delivery and transaction costs.
5. The Seller enables the following payment methods for the Sales Services provided:
1. payment by credit card Visa, Mastercard, American Express
2. using the external payment system PayPal, Polska Sp. z o. o. with its registered office in Warsaw, 00-113 Warsaw, at ul. Emilii Plater 53.PayPal Polska Sp. z o. o. is a company whose industry has been classified in the Polish Classification of Activities (PKD) as: Business and management consultancy. The legal form of the company is a limited liability company. The company has a NIP number 5252406419, REGON number 141108225 and KRS number 0000289372. More information is available at  www.paypal.com
3. by traditional transfer to the Seller's bank account after issuing a proforma invoice.
6. The customer is obliged to pay within 7 days - if you choose the method of payment by traditional transfer. If the payment is not received within 7 days from the date of the order - the order will be canceled without further notice 2. at the time of placing the order - if you choose the payment method using an external payment system.
7. The Seller reserves the right to limit the Customer's choice of payment methods, depending on the order value, shipping region or other substantive criteria.
8. Regardless of the payment method, the Seller will proceed with the order only after receiving the payment.
9. For regular customers, the Seller also provides the option of paying by deferred payments based on an invoice issued by the Seller. The goods are then sent together with a bank transfer invoice with a deferred payment date. The Seller decides about the possibility of using the deferred payment date.
10. The payment is returned by the Seller immediately, not later than within 14 days from the date of occurrence of the cause, in the case of:
1. withdrawal from the contract by the Consumer,
2. the Customer's resignation from the order or part of the order paid before the execution, only if the Seller receives information about the resignation before proceeding with the execution of the order,
3. the Seller accepts the claim covered by the complaint in whole or in part.
11. The payment is returned using the same payment method that was used by the Customer in the original transaction, unless he agrees to a different solution that does not involve any costs for him.
12. The Seller is obliged to reimburse the costs of delivering the Goods incurred by the Consumer, with the exception of additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery available in the Online Store.

5. Delivery and Collection of the Goods

1. Delivery of the Goods is available on the territory of the European Union and Great Britain.
2. The delivery of the Goods to the Customer is payable, unless the Sales Agreement provides otherwise. The Seller delivers the ordered Goods through the methods specified on the Online Store website, which are indicated on the purchase path in the Order Form. The choice of some delivery methods may limit the available payment methods for the Order.
3. The Customer may pick up the Goods in person free of charge.
4. The Seller provides the following methods of delivery of the Goods:
1. personal collection/own courier available at ul. Chocimska 2, 62-800 Kalisz on working days from 9:00 to 15:00.
2. Orlen Parcel
3. InPost Parcel Locker
4. InPost
5. Standard UPS
5. The delivery time of the Goods is up to 30 working days. The beginning of the Product delivery period (except for deferred payment) is counted from the date of crediting the Seller's bank account or settlement account. In the event of the Seller's delay, the buyer may set an additional deadline for the delivery of the item, and after its ineffective expiry may withdraw from the contract.
6. If the Customer chooses to collect the Goods in person, the Customer may collect the Goods within 30 working days. The Seller will inform the Customer about the readiness of the Goods for collection. The beginning of the period of the Product's readiness for collection by the Customer (except for deferred payment) is counted from the date of crediting the Seller's bank account or settlement account.
7. The delivery time of the Goods may change if the Customer changes the Order.
8. The release of the Goods takes place if the Customer selects the Standard UPS option, on working days to the address provided by the Customer.
9. The client is in formed in detail during the ordering process about available delivery methods, carriers and related costs.
10. The release of the Goods takes place not earlier than after the payment has been made by the Customer, except for the case indicated in point 4.10.
11. The Seller may confirm the release of the Goods to the carrier for delivery by sending an e-mail to the Customer's e-mail address.
12. The risk of accidental loss or damage to the item passes to the Consumer upon its release to the Consumer.
13. If the Goods are delivered via a carrier, the Customer should examine the parcel in the presence of the carrier.
14. In the event of damage to the shipment, the Customer has the right to request the carrier to draw up an appropriate report.

6. Non-Compliance of the Goods with the Contract and Complaints

1. The basis and scope of the Seller's liability towards the Customer who is a Consumer or an Entrepreneur with Consumer rights, if the sold Product has a physical or legal defect (non-compliance of the Product with the Sales Agreement) are defined by generally applicable law, in particular the provisions of the Act on consumer rights.
2. A complaint may be submitted by the Customer, for example:
1. in writing to the address: ul. Chocimska 2, 62-800 Kalisz;
2. in electronic form via e-mail to the following address: biuro@mdlabels.pl;
3. In the content of the complaint, it is recommended to include a description of the problem, including in particular the type and date of the defect; contact details that will be used to respond to the complaint and conduct related correspondence; bank account number for possible refund; indicate how to bring the Goods into compliance with the Sales Agreement - by repairing or replacing them. A complaint can be submitted using the form, the template of which is attached to the Regulations, but it is not mandatory.
4. The seller will respond to the complaint no later than within 14 days from the date of its submission. Failure to respond to the Seller within the above-mentioned period means that the Seller considered the complaint justified. The Seller will inform the Consumer or Entrepreneur with Consumer rights about the resolution of the complaint, depending on the Consumer's will or the method of lodging a complaint.
5. If the Goods are inconsistent with the contract, the Consumer or Entrepreneur with Consumer rights may demand its repair or replacement.
6. The Seller may make a replacement when the Consumer or Entrepreneur with Consumer rights requests repair, or the Seller may make repairs when the Consumer or Entrepreneur with Consumer rights requests replacement, if the Goods are brought into conformity with the contract in a manner chosen by the Consumer or Entrepreneur with Consumer rights. is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the goods into compliance with the contract.
7. The Consumer or Entrepreneur with Consumer rights may make a statement about reducing the price of the Goods or withdrawing from the contract when:
1. The Store refused to repair or replace or did not bring the Goods into compliance within a reasonable time from the time of submitting the complaint and without excessive inconvenience to the Consumer or Entrepreneur with Consumer rights;
2. despite repair or replacement, the Goods still remain inconsistent with the contract;
3. the lack of conformity of the Goods with the contract is significant enough to justify an immediate price reduction or withdrawal from the contract;
4. the Seller's statement or the circumstances clearly show that he will not bring the Goods into compliance with the contract within a reasonable time or without excessive inconvenience to the Consumer or Entrepreneur with Consumer rights.
8. The Consumer or Entrepreneur with Consumer rights may not demand withdrawal from the Sales Agreement if the lack of compliance of the Goods with the Agreement is irrelevant. It is presumed that the lack of conformity of the Goods with the contract is significant.
9. If the Seller accepts the request:
1. in the event of a request to bring the Goods into compliance with the contract - the Seller shall repair or replace the Goods within a reasonable time from the receipt of the request and without excessive inconvenience to the Consumer or Entrepreneur with Consumer rights;
2. in the event of withdrawal from the contract - the Seller returns to the Consumer or Entrepreneur with Consumer rights the price for the purchased Goods immediately, but not later than within 14 days from the date of receipt of the Goods or proof of its return;
3. in the event of a price reduction - the Seller returns to the Consumer or Entrepreneur with Consumer rights the amount due for the price reduction immediately, but not later than within 14 days from the date of receipt of the price reduction statement.
10. The Seller is not liable for the lack of conformity of the Goods with the contract, if the Consumer or Entrepreneur with Consumer rights, at the latest at the time of concluding the contract, was clearly informed that a specific feature of the Goods differs from the requirements of compliance with the contract, and clearly and separately accepted the lack of a specific feature goods.
11. If the lack of conformity with the contract concerns only some of the Goods delivered under the contract, the Consumer or Entrepreneur with Consumer rights may withdraw from the contract only in relation to these Goods, as well as in relation to other Goods purchased by the Consumer or Entrepreneur with Consumer rights together with the Goods inconsistent with the contract, if it cannot be reasonably expected that the Consumer or Entrepreneur with Consumer rights will agree to keep only the Goods that are in accordance with the contract.
12. The Seller is responsible for the lack of compliance of Towaru with the contract existing at the time of its delivery and disclosed within two years from that moment, unless the expiry date of the Goods specified by the Seller, its legal predecessors or persons acting on their behalf is longer. It is presumed that the lack of conformity of the Goods with the contract, which was revealed before the expiry of two years from the moment of delivery of the goods, existed at the time of its delivery, unless it is proven otherwise or the presumption cannot be reconciled with the specificity of the Goods or the nature of the lack of conformity of the Goods with the contract .
13. The Seller cannot invoke the expiration of the deadline to determine the non-conformity of the Goods with the contract, if this lack has been fraudulently concealed.
14. In the event of withdrawal from the contract, the Consumer or Entrepreneur with Consumer rights immediately returns the Goods to the Seller at his expense. The Seller returns the price to the Consumer or Entrepreneur with Consumer rights immediately, not later than within 14 days from the date of receipt of the Goods or proof of their return to the indicated bank account or by postal order to the address indicated in the order.
15. If the data or information provided in the complaint is incomplete and needs to be supplemented, the Seller shall ask for supplementing the gaps in the indicated scope before considering the complaint.
16. The Seller refunds the price using the same method of payment as used by the Consumer or Entrepreneur with Consumer rights, unless the Consumer or Entrepreneur with Consumer rights has expressly agreed to a different method of return, which does not involve any costs for him.

7. Right to Withdraw from the Agreement

1. The provisions of this chapter apply only to the Customer with the Status of a Consumer or Entrepreneur with the rights of a Consumer within the meaning of these Regulations.
2. Pursuant to Art. 27 sec. 1 of the Act on Consumer Rights, the Customer who has concluded a distance contract has the right to withdraw from the Contract without giving any reason within 14 days from the date on which the Consumer came into possession of the Goods or on which a third party indicated by the Consumer other than the supplier came into possession of the Goods .
3. The deadline to withdraw from the Agreement begins:
1. for the Agreement under which the Seller issues the Goods, being obliged to transfer its ownership - from taking possession of the Goods by the Consumer, the Entrepreneur with the Consumer's rights or a third party indicated by him other than the supplier;
2. in the case of contracts for the provision of services - from the date of conclusion of the Agreement.
4. To meet the deadline, it is enough to send a statement before its expiry. A declaration of withdrawal from the contract may be submitted, for example:
1. in writing to the address: ul. Chocimska 2, 62-800 Kalisz;
2. in electronic form via e-mail to the following address: biuro@mdlabels.pl;
5. The declaration of withdrawal from the contract should contain: specification of the addressee (according to the data provided below), date of conclusion of the contract / receipt of the Goods, name, surname and address of the person withdrawing from the contract, information about the subject of withdrawal, and a statement regarding withdrawal from the contract with the Store, and - in the case of a paper version - it should be signed.
6. When withdrawing from the contract, you can use the form constituting Annex No. 2 to the Act on Consumer Rights or the form is in point 11 of the Regulations and on the Online Store website in the tab regarding withdrawal from the Agreement. The use of the template form is not mandatory. The consumer may inform the Seller about the desire to withdraw from the Agreement also by submitting an unequivocal declaration of will to withdraw from the Agreement in a different form.
7. In the event of withdrawal from a distance contract, the contract is considered void.
8. If the Consumer or Entrepreneur with Consumer rights made a declaration of withdrawal from the Agreement before the Seller accepted his offer, the offer ceases to be binding.
9. The Seller is obliged to immediately, not later than within 14 days from the date of receipt of the Consumer's or Entrepreneur's statement on withdrawal from the Agreement, return all payments made by him. The Seller returns the payment using the same method of payment as used by the Consumer or Entrepreneur with Consumer rights, unless the Consumer or Entrepreneur with Consumer rights has expressly agreed to a different method of return, which does not involve any costs for him.
10. If the subject of the Agreement is the sale of the Goods, the Seller may withhold the reimbursement of payments received from the Consumer or Entrepreneur with Consumer rights until receipt of the return of the Goods or delivery by the Consumer or Entrepreneur with Consumer rights of proof of sending back the Goods, depending on which the event will occur earlier.
11. The Consumer or Entrepreneur with Consumer rights is liable for the decrease in the value of the Goods as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
12. The Consumer and the Entrepreneur with Consumer rights are obliged to return the Goods to the Seller immediately, but not later than within 14 days from the date on which he withdrew from the Agreement. To meet the deadline, it is sufficient to send the Goods back to the Seller's address before the deadline expires.
13. If the Consumer or Entrepreneur with Consumer rights exercising the right of withdrawal has chosen a method of delivering the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer or Entrepreneur with Consumer rights for the additional costs incurred by him.
14. In the case of Goods that cannot be sent back by regular mail (e.g. oversize shipments), the Consumer or Entrepreneur with Consumer rights may incur higher costs of sending them back, in accordance with the following exemplary price list of one of the carriers: https://furgonetka. pl/account/adding_paczki.
15. In the case of a service whose performance at the express request of the Consumer or Entrepreneur with Consumer rights began before the expiry of the deadline to withdraw from the Agreement, the Consumer or Entrepreneur with Consumer rights who exercises the right to withdraw from the agreement after submitting such a request is obliged to pay for the services fulfilled until withdrawal from the contract. The amount of payment is calculated in proportion to the scope of the service provided, taking into account the price or amount agreed in the contract fencing. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the benefit provided.
16. In the event of withdrawal, the Consumer or Entrepreneur with Consumer rights bears only the direct costs of return.
17. The right to withdraw from the Agreement is not entitled to the Consumer and the Entrepreneur with Consumer rights in relation to distance contracts:
1. for the provision of services for which the consumer is obliged to pay the price, if the entrepreneur has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur he would lose the right to withdraw from the contract, and accepted this for the attention of;
2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawing from the contract;
3. in which the subject of the service is non-prefabricated goods, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
4. in which the subject of the service is goods that deteriorate quickly or have a short shelf life;
5. in which the subject of the service is goods delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
6. in which the subject of the service are goods which, due to their nature, are inseparably connected with other goods after delivery;
7. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and the delivery of which may take place only after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;
8. in which the consumer explicitly demanded that the entrepreneur come to him for urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or delivers goods other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or goods;
9. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
10. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;
11. concluded by way of a public auction;
12. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
13. for the supply of digital content not delivered on a tangible medium, for which the consumer is obliged to pay the price, if the entrepreneur started the service with the express and prior consent of the consumer, who was informed before the service began that after the performance of the service by the entrepreneur he would lose the right to withdraw from the contract, and acknowledged it, and the entrepreneur provided the consumer with the confirmation referred to in Art. 15 sec. 1 and 2 or art. 21 sec. 1;
14. for the provision of services for which the consumer is obliged to pay a price, for which the consumer has expressly requested the trader to come to him for repair, and the service has already been fully performed with the express and prior consent of the consumer.

8. Provisions Concerning Entrepreneurs

1. This section of the Regulations and the provisions contained therein apply only to Customers and Service Recipients who are not Consumers or Entrepreneurs with Consumer rights.
2. The Seller has the right to withdraw from the Sales Agreement concluded with a Customer who is not a Consumer or an Entrepreneur with Consumer rights within 14 days from the date of its conclusion. Withdrawal from the Sales Agreement may take place without giving a reason and does not give rise to any claims against the Seller on the part of the Customer who is not a Consumer or an Entrepreneur with Consumer rights.
3. In the case of Customers who are not Consumers or Entrepreneurs with Consumer rights, the Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.
4. As soon as the Seller releases the Product to the carrier, the benefits and burdens related to the Goods and the risk of accidental loss or damage to the Goods are transferred to the Customer who is not a Consumer or an Entrepreneur with Consumer rights. In such a case, the Seller shall not be liable for the loss, shortage or damage to the Goods arising from its acceptance for transport until its release to the Customer and for delay in transporting the shipment.
5. If the Goods are sent to a Customer who is not a Consumer or Entrepreneur with Consumer rights via a carrier, the Customer who is not a Consumer or Entrepreneur with Consumer rights is obliged to examine the shipment in time and in the manner accepted for such shipments. If he finds that the Goods have been lost or damaged during transport, he is obliged to take all actions necessary to determine the liability of the carrier.
6. Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Goods or the non-compliance of the Goods with the Sales Agreement towards a Customer who is not a Consumer or an Entrepreneur with Consumer rights is excluded.
7. In the case of Service Recipients who are not Consumers or Entrepreneurs with Consumer rights, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without giving reasons.
8. The liability of the Service Provider/Seller towards the Service Recipient/Customer who is not a Consumer or an Entrepreneur with Consumer rights under the Sales Agreement is limited to the amount of the price paid and delivery costs. The limitation of liability applies both to a single claim as well as to the sum of all claims up to the total amount of PLN 1,000. The Seller's liability towards the Service Recipient/Customer who is not a Consumer or an Entrepreneur with Consumer rights for delay in the shipment is excluded. The Service Provider/Seller is only liable for damages foreseeable at the time of concluding the contract and is not liable for lost profits in relation to the Service Recipient/Customer who is not a Consumer or an Entrepreneur with Consumer rights. The Seller shall not be liable to Customers who are not Consumers for interruptions in the proper functioning of the Store, loss of data and improper provision of Services, caused by force majeure, including technical activities or reasons attributable to entities through which the Seller provides Services.
9. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient who is not a Consumer shall be submitted to the court having jurisdiction over the seat of the Seller/Service Provider.

9. Out-of-Court Methods of Dealing with Complaints and Pursuing Claims

1. Detailed information on the possibility for the Customer to use out-of-court methods of dealing with complaints and pursuing claims is available at the headquarters and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of the Trade Inspection and on the website website of the Office of Competition and Consumer Protection (http://www.uokik.gov.pl).
2. In particular, the Customer is entitled to request:

1. to a permanent consumer arbitration court operating at the Trade Inspection with a request to settle a dispute arising from the concluded sales contract,
2. to the Provincial Inspector of Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller, 2) to the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection,
3. via the EU online platform ODR (Online Dispute Resolution), available at: http://ec.europa.eu/consumers/odr/ with a complaint regarding out-of-court dispute resolution arising from online sales contracts or service contracts.

3. If it is not possible to resolve the dispute amicably between the Seller and the Customer who is not a Consumer or a Consumer not residing in the territory of the Republic of Poland, in the circumstances allowing for such a possibility by the provisions of its national law, the court competent for the seat of the Seller shall be competent for its resolution.

10. Final Provisions

1. The Regulations come into force upon its publication on the Store's website.
2. The Seller reserves the right to change these Regulations. The Regulations may be changed due to: changes in the law, changes in payment and delivery methods, as well as due to technical or organizational changes regarding the services provided by the Seller - to the extent that these changes affect the implementation of the provisions of these Regulations.
3. The Regulations are amended by publishing their new content on the Store's website within 14 days before the date of entry into force of its new wording.
4. The amendment to the Regulations does not apply to Sales contracts concluded before the date of its amendment. All Orders accepted by the Seller for execution before the date of entry into of the new Regulations are implemented on the basis of the Regulations that were in force on the date of placing the Order by the Customer.
5. If the parties are bound by an agreement concluded for an indefinite period, the Seller shall send information about the amendment to the Regulations by e-mail containing a link to the text of the amended Regulations 14 days before the entry into force of the new Regulations. If the Service Recipient does not accept the new content of the Regulations, he is obliged to notify the Seller of this fact by submitting to the Seller a declaration of will regarding the deletion of the Account, which results in termination of the contract. If the Service Recipient has not terminated the contract within 14 days from the date of notification, the amended Regulations are binding on the Service Recipient.
6. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply. The provisions of Polish law are also applicable as the law applicable to the performance of the contract concluded with the Seller and the settlement of disputes related to it in relation to Customers who are not Consumers or to Consumers not residing in the territory of the Republic of Poland, if the provisions of their national law allow for such a possibility.
7. In relation to contracts concluded with the Seller, in the event of non-compliance of the Regulations with the provisions of law generally applicable in the Consumer's country, which cannot be excluded by contract, these provisions shall apply.
8. In the event that the provisions of the Regulations turn out to be invalid or ineffective, this circumstance does not affect the validity and effectiveness of the remaining provisions of the Regulations. Instead of invalid or ineffective provisions, the provisions corresponding to what the parties have agreed or what they would have agreed if they had included such a provision in the Regulations shall apply.

TEMPLATE OF WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)Recipient: MD Labels sp. z o. o. sp. k. st. Chocimska 2, 62-800 Kalisz biuro@mdlabels.pl –

I/We(*) hereby give notice(*) of my/our withdrawal from the contract for the sale of the following goods(*)/for the provision of the following service(*):

– Date of contract conclusion(*)/receipt(*)

- First name and last name:

- Address:

- Signature: (only if the form is sent on paper)

– Date: (*) Delete where not applicable.

 

COMPLAINT FORM

(this form can be completed and returned if you want to submit a complaint for non-compliance of the Goods with the contract/warranty)

Addressee: MD Labels sp. z o. o. sp. k. st. Chocimska 2, 62-800 Kalisz  biuro@mdlabels.pl

Customer's name and surname:

Customer address:

Customer phone number:

Customer's e-mail address:

As contact details that will be used to respond to the complaint and conduct correspondence related to it, I indicate:

• Postal address: • e-mail adress:

The complaint concerns:

• sales contract of ………………………… of the goods:
• contracts for the provision of another service:
• other:

Date of finding the reason for the complaint:

Description of the problem:

Complaint request:

• removal of defects in goods or services
• replacement of goods free from defects
• lowering the price of the goods
• withdrawal from the contract Submitter's signature: